Frequently Asked Questions

Frequently Asked Questions

Where is Meki Hospital located?

Meki Hospital is located in the town of Meki, which serves as the administrative center of Dugda woreda in the East Shewa Zone of the Oromia Region, Ethiopia. Meki lies in the Great Rift Valley, north of Lake Ziway, along the A7 highway connecting Mojo and Shashamane. The town is situated at an elevation of approximately 1,636 meters above sea level.

What are the hospital's hours of operation?
  • Outpatient Services: Monday to Friday, approximately 8:30 AM to 5:30 PM
  • Emergency Services: Available 24 hours a day, 7 days a week
What departents and specialties are available at Meki Hospital?
  • Emergency and critical care
  • Outpatient and inpatient care services
  • Laboratory and diagnostic services
  • Pharmacy services (outpatient, inpatient emergency and model community)
  • MCH and comprehensive abortion care service
  • Ophthalmic services
  • General surgery specialty services
  • Internal Medicine specialty services
  • Pediatrics and child health specialty services
  • Psychiatry services
  • Dental services
  • CPD center services
  • BME
How do I book an appointment?
  • You can schedule one by:
    • Calling us at [+251905992512]
    • visiting us in person during our working hours
Do I need a referral to see a specialist?
  • referral is must especially for insurance user. You can’t contact with specialist directly without referral or linkage paper

Can I reschedule or cancel my appointment on calling?
  • definitely you can!

Are walk-in patients accepted?
  • Yes, we do accept walk-in patients

What insurance providers do you accept?
  • We accept a wide range of insurance providers to ensure our services are accessible to as many patients as possible. Some of the major providers we work with include:
    • CBHI
    • Different NGOs
    • Different religious organization
    • Financial organization
Do you offer services to uninsured patients?
  • Yes, we do offer services to uninsured patients. We believe everyone deserves access to quality care, regardless of insurance status. We offer affordable self-pay rates and can discuss payment plans with our hospital social service or discounted options to help meet your needs.

Can I get a cost estimate before treatment?
  • Yes, we can provide a cost estimate before treatment.
    We believe in price transparency and are happy to give you an estimate based on the services you may need. Please note that final costs can vary depending on the exact treatment provided and your insurance coverage (if applicable).

    To request an estimate, contact us at [+251905992512], and our team will assist you.

Do you provide maternity and delivery services?
  • Yes, we do provide maternity and delivery services.
    Our team offers comprehensive care throughout pregnancy, including prenatal visits, labor and delivery support, and postpartum care. We are committed to ensuring a safe and comfortable experience for both mother and baby.
Are translation or interpreter services available?
  • for now it is not necessary. Service will be started based on need.

What are the visiting hours?
  • Our visiting hours are:

    • Monday-Friday from__________to___________
    • Saturday and Sunday from ___________to __________
Are children allowed to visit patients?
  • Yes, children are often allowed to visit patients, with adult supervision all times. But it is recommended if you do not to offer your children to visit patients in the hospital due to risk of contracting infections.

Is there accommodation for family members?
  • there is no accommodation for family members in the hospital.

How can I provide feedback or file a complaint?

 1. In-Person

  • Visit the hospital administration office during working hours.
  • Ask to speak with the Hospital Administrator or the Patient Relations Officer.
  • Clearly explain your concern or feedback. It may be helpful to bring any relevant documentation.
  1. Phone Contact (Phone: +251 9 or +251 9) When calling:
  • State your reason (feedback, concern, or complaint).
  • Be polite and concise.
  • Request to be connected to someone responsible for handling patient concerns.
  1. Written Feedback ( Email address:- mekihospital2014@gmail.com)

Suggestion Box availed at each service areas

Are there job openings at Meki Hospital?
  • search it in vacancy part.

How can I volunteer or donate to the hospital?
  • If you wish to support our hospital, you can do so by coming in person or contacting us through our social media, and provide your support either in kind, financially, or with materials.
How do I book an appointment?
  • You can schedule one by:
    • Calling us at [+251905992512]
    • visiting us in person during our working hours